Utility Billing & Collections

The City has implemented a lock box payment processing program. To assist us in providing you the most efficient processing of your utility payment, please use the return envelope and billing stub provided to you each month.

Our new payment processing address is: 

City of Concord
PO Box 604220
Charlotte, NC 28260-4220

Written inquiries and correspondence concerning your utility account or other city issues please use:

City of Concord
PO Box 308
Concord, NC 28026-0308


To enroll in Autopay, log in to your eCARE account and select “Log in to Invoice Cloud” from the left side menu. At the next landing page, select “My Profile” then select “Autopay”. Follow the instructions on the screen to add your payment method and activate Autopay enrollment for your next billing due date.

Contact collections@concordnc.gov if you need assistance.


If you feel that your bill does not reflect payments or a deposit that you have made prior to the closing date of your bill, or to inquire about non sufficient funds, you may contact the Collections Department at (704) 920-5238 or email us.


Budget Billing Documents

Budget Billing applications are accepted beginning March 1st through June 30th. 

CLICK HERE to access the Budget Billing Application. 


Budget Billing Frequently Asked Questions

Collections Questions?

Revenue Manager

Rita Streater
(704) 920-5265

Billing Questions?

Utility Billing Manager

Dameka Reed