Contact Us

Thank you for visiting If you would like to report a non-emergency issue to the City, please consider using the Concord Mobile Care app, available at

Customers experiencing an outage of their Concord Electric or Water service should call 704-920-5555 to report their outage 24/7. You can also track the progress of restoring your power following an outage by visiting

If you are a citizen wanting to file a claim or a service request, contact Concord's Customer Care Center during normal business hours:

7:30 a.m - 5:30 p.m Monday – Friday.
(800)735-8262 Telecommunications Display Device (TTD)

The Customer Care Center will direct the claim or service request to the appropriate department.

Additional service information is available on Customer Care's webpage. 

If you are a resident with questions about Google Fiber in your neighborhood, you can contact the Google Fiber Construction Hotline at  1-877- 454-6959.  Click here for Google Fiber FAQs. 

If you have any other comments, suggestions, or questions, please complete our Feedback Form below.

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Mailing Address
P.O. Box 308
Concord, NC  28026-0308

City Hall
35 Cabarrus Ave. W
Concord, NC  28025

Alfred M. Brown Operations Center
635 Alfred Brown Jr Court SW
Concord, NC  28025

City Organizational Chart