Over 1,000 people in our organization spend every day focused on providing the services needed to keep our community moving. Regardless of which department, all of Concord’s coworkers are committed to providing excellent, customer-focused service. Nine principles help us deliver a high level of quality services: Concern for the Individual, Customer Focus, Fair and Equitable Service, Professional Service, Effective Communications, Taking Ownership, Timeliness, Teamwork, and Great Service Recovery.
Have you experienced great service from Team Concord?
If so, we hope you’ll let us know so we can recognize that coworker with a "High 5 for Excellent Service." You can email the following information to CSAT@concordnc.gov
Reason for High Five:
or call us at 704-920-6400 to submit your acknowledgment via the telephone voicemail line.